These Ten Commandments aren’t my own concept, and I’m not even sure of the source, but I got them in an email that was going around a while ago and I thought it was a great insight to share. I don’t know how old they are or who wrote them, but one thing is for sure, these concepts can stand the test of time.
You should know that these concepts are required in every type of relationship you come across, whether it’s marketing or selling to clients, providing customer support before or after the sale, working with and negotiating with vendors, internal relationships your organization or even friends and family.
As an entrepreneur, you are a leader and these are things every leader should know and master. Take a look within your own business and reflect on how you and your team use these commandments in your day to day operation. (Read below to find out which one I really struggle with!)
The Ten Commandments Of Human Relations
1. SPEAK TO PEOPLE
There is nothing like a cheerful word of greeting. To really connect, look them in the eye as you speak.
2. SMILE AT PEOPLE
It takes 72 muscles to frown, only 14 to smile. They can hear the difference in your voice – even over the phone.
3. CALL PEOPLE BY NAME
The sweetest music to anyone’s ear is the sound of his/her own name. Be sure you say it correctly. Say it often.
(This is one I really struggle with for some reason!)
4. BE FRIENDLY AND HELPFUL
To have friends and build relationships, be a friend first.
5. BE CORDIAL
Sincerely speak and act as if everything you do is a genuine pleasure.
6. BE GENUINELY INTERESTED IN PEOPLE
You can like almost everybody if you try. They don’t care how much you know until they know how much you care. Be sure they know how much you care.
7. BE GENEROUS WITH PRAISE
Praise publicly, correct privately. Everyone wins this way.
8. BE CONSIDERATE
Be considerate of the feelings of others. There are usually three sides to a controversy: yours, the other person’s, and the right side. Keep ego and emotions in check.
9. BE ALERT
Be alert to give excellent service. What counts most is what we do for others not ourselves.
10. HAVE A GOOD SENSE OF HUMOR
Don’t take yourself too seriously. When you add lots of patience, and humility, you will have a recipe for enduring success.
Human relations are what make the world go around. If you master them, you can master the world. If you are lacking in one of these areas, pick one and make a conscious effort to improve it! And if you have a team, get them to start working on it. (And don’t be afraid to test them on it either!)
So next time I see you, I will work at saying your name more!
To you and your success,
Ryan Smith – Chief Content Creator
I too have an issue with number 3 too…. 🙂 And while I agree with and try to work with the commandments…. I don’t really like it when others continue to say my name when talking to me 🙂 …. In the end its very simple and goes back to the basics … Good old fashioned manners, which seem to have been forgotten by far too many…. Good Manners stem from putting others before ourselves…. 🙂
It’s amazing how simple some of these concepts seem, yet so many people struggle with at least one of them! 🙂